People & Stakeholder Engagement
Stakeholders, partners, communities, clients and teams — creating alignment and stronger relationships.
People • Experiences • Strategy
Gleice
Marrocos
Marketing • Customer Experience • Stakeholder Relationships • Events & Programs
From fragmented experiences to connected, well-led experiences oriented to stronger relationships and results.
A Touch of Grace in Every Experience
01 — About
I connect the parts
that need to work
together.
My work sits at the intersection of people, experience and strategy — helping organizations create more clarity, connection and consistency across stakeholders, teams and audiences.
Good initiatives lose impact when people, information, processes and areas are not truly connected.
I bring a multidisciplinary career in marketing, customer experience, CRM, products, partnerships, stakeholder engagement, programs and events. The common thread is always the same: seeing the whole without losing the details, anticipating needs and helping different parts move in the same direction.
My approach combines strategic thinking with human care — because results and experience are not separate.
StrategicClarity & integrationHumanRelationships & trustPracticalExecution & solutions
02 — Expertise
Where I create
value
Different disciplines, one integrated perspective: connecting relationships, journeys, communication and execution.
Customer Experience & CRM
Journeys, onboarding, touchpoints, service interactions, loyalty, feedback and experience improvement.
Marketing, Products & Partnerships
Positioning, communication, product releases, partner relationships and cross-functional collaboration.
Events, Programs & Experiences
Planning, stakeholder coordination, speakers, logistics, content, visibility and end-to-end experience.
— My point of view
Better experiences
happen when the
details connect.
“The real value is often in the space between the parts — who needs to know, what has not been asked yet, what could become a problem and how someone is experiencing the interaction.”
Clarity · Connection · Anticipation · Solution · Experience · Relationship · Results
03 — Experience
A career built across
industries and
audiences
Not a résumé on a webpage — a selection of environments that shaped how I understand customers, stakeholders, programs, products and experiences.
Experience spanning corporate, technology, financial services, retail, international relations and development institutions.
International developmentIFC / World Bank Group
Diplomacy & public engagementEmbassy of Brazil in Washington
Finance & financial servicesRêv Worldwide / Itaú Global Wallet · Credicard
Technology & digitalUOL · CSU Digital
Retail & servicesPernambucanas · Sodexo
Industry & AgribusinessBunge
ConsultingDawn Foods · Pluriclub Corretora · Polishop
04 — Insights
Through my
eyes
What I am seeing, learning and sharing about customer experience, hospitality, services, events, relationships and the everyday details that shape how people feel.
LinkedIn
People, experience and connection.
Professional reflections
Career, CX, stakeholder engagement, events, marketing and professional perspectives.
Subscribe on LinkedInYouTube
Stories worth sharing.
In conversation
Longer-form stories, analysis and experiences that deserve more context.
Watch on YouTubeInstagram
Hospitality in real life
Everyday experiences
A view of hospitality in the services, places and experiences we actually use.
Follow on Instagram05 — Projects & products
Ideas that become
their own
experiences
Featured project
Brasil, Mesmo de Longe
A Brazilian way of living, hosting and discovering the world.
A platform for Brazilians living abroad, with content, inspiration, guides and products about hosting, belonging, culture and Brazilian ways of living the experience of being far from home.
06 — Contact
Let’s create better connected experiences.
If your organization, team, program or business needs more clarity, connection and coordination across stakeholders, audiences or experiences, let’s talk.
gle@gleicemarrocos.com